Printer Cartridge Recycling - Toner Cartridge Recycling | UK

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Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern BCMY Ltd’s relationship with you with regards to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Zero Waste Recycling’ or ‘us’ or ‘we’ refers to the owner of the website BCMY Ltd. whose registered office is Unit 1, Fort Road, Wick, Littlehampton, West Sussex, BN17 7QU. Our company registration number is 4410148. The term ‘you’ refers to the user or viewer of our website.


Website Usage

The use of this website is subject to the following terms of use:

·         The content of the pages of this website is for your general information and use only. It is subject to change without notice.

·         This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, all browsing information recorded will be anonymous and not linked to your personal identity.

·         Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

·         Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

·         This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

·         All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

·         Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

·         From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

·         Zero Waste Recycling refers to a recycling service with zero waste, however we understand, and you acknowledge by using this site, that there may be a small amount of contamination(<5%) in each of the raw material outputs, which may or may not end up being incinerated or land filled. We do not directly landfill or incinerate any material produced via this service. We work with partners to recycle and dispose of contamination within their purchased materials to the same standard and ethos as ours, however we do not have full control over their actions.

·         Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.


Service Usage

A contract of service “to recycle printer consumables to a zero waste standard”, with the following terms, will be entered into, by you, upon your acceptance of the quotation and receipt of an order number, from us, which will be supplied to you, after acceptance of these terms and conditions, and payment for the service or product ordered.

The maximum amount of pallets that can be arranged for collection or delivery is 4 pallets per order and per month, unless there is a specific contract agreement. Any further orders / pallets will be at our discretion and we reserve the right to refuse any pallets / orders that exceed this maximum limit.



Order – contract of recycling services from us to you. 

Consignment – total amount of items being transported for recycling detailed on the order

Collect / collection – the act of collecting the consignment through a third party courier from the address detailed on the order.

Items – individual printer consumables, packaged within the consignment, detailed on the order.



We will

  • Collect the exact amount of boxes/pallets detailed on the order. If we receive larger volumes not paid for on the order we reserve the right to invoice you separately with an additional £10 administration charge over and above the cost of the extra service.
  • Reuse, repair and/or recycle all printer consumables and packaging materials received through your consignment without the use of incineration or landfill. Any other materials or products collected from you may be returned to the collection address, at additional cost to you, or disposed of in any method deemed acceptable by us for which you may be charged. Cartridges which contain POPS or are suspected to contain POPS (persistent organic pollutants) will be sent for incineration, as legally required by the Environment Agency.
  • Provide and give access to Waste Transfer Notes for all consignments and collections, in downloadable format via your online account.
  • Provide a Zero Waste Certificate which details the reuse and recycling percentage, and quantity split, of the items collected from you and will be the proof of your Duty of Care towards the handling and management of your printer consumable waste.
  • Aim to solve any service issue you may have without delay, in a professional and friendly manner.

You will

  • Package the items that are to be collected in sturdy containers or boxes, tape the boxes and wrap the pallets, for safe and secure transit in order to avoid excessive damage or leakage on route.
  • Inform applicable persons at your organisation of the collection (anyone the driver is likely to come into contact with) and make available the boxes/pallets for collection between the hours of 9am - 6pm on the requested collection date, and and for a period of seven days after the collection date if the first attempt of collection is not successful.   
  • Make sure the correct boxes/pallets are handed to the third party courier.
  • Not place any hazard or hazardous items within your consignment, according to the European Waste Catalogue - list of wastes.
  • Make sure that the boxes/pallets are not exceeding our dimension limits, as this may incur surcharges. The courier we use calculates the cost using volumetric weight. The following formula is used: Centimetres/Kilograms: Length x Width x Height / 5000 per Piece. For example, a standard sized box is 60 x 40 x 40cm = 96,000cm divided by 5000 = 19.2kg. If a box exceeds any of the aforementioned dimensions or the allowed volumetric weight (25kg for a standard size box and 35kg for an oversized box), you agree to pay any surcharges passed to us by the courier.



  • All prices displayed on the website are unique to your account, and cannot be accessed, or be made use of by another account.
  • All prices are displayed Net of VAT.
  • VAT will be applied on the checkout page if applicable.



  • All payments for the service are charged 100% up front and conditional for the acceptance of your order, and subsequent start of the service.




  • Prepayments are a form of advanced service payment and can be made prior to making a collection, and will be held and displayed as credit on your account, to be used to pay for collections at a later date.
  • Prepayments will be refunded at any time, on request by you via the Contact us form, up to, but not exceeding, the total value of outstanding prepayment currently held on account. Prepayments that are refunded will also be refunded the VAT, on top, if charged VAT on the initial prepayment. 



  • Credit is made up of both prepayments and also rebates and can be used only on purchasing services and products we offer.
  • Credit cannot be withdrawn or refunded in itself and is only displayed as a currency amount to show the amount of store value the credit can be used to offset when purchasing services and/or products from us.




  • We will allow cancelations up until the goods are collected.
  • The cost of a cancellation will be free of charge if cancelled before 5pm of the working day prior to the collection date detailed on the order.
  • Cancellation on the day of the collection, post collection date, and after 5pm of the working day prior to collection will be charged 100% of the total order value.



  • Refunds, on request by you via the contact us form, will be granted up to, but not exceeding, the total amount of prepayment made on your account to date, provided there is enough unused credit on your account.
  • Refunds from credit will only be applicable for prepayment and/or cancellation of service order prior to collection date. Refunds or withdrawal of credit from rebates is not permitted.
  • Any refund will have the VAT refunded on top if there was VAT originally applied to the prepayment or cancelled order, or part thereof.


Title of Goods

  • The title of goods will pass to BCMY Ltd. as soon as the consignment has been collected from the collection location.



  • If for any reason you may wish your consignment be returned to you, we withhold the right to fully charge for the service as originally detailed on the order and no refund will be given.
  • We will allow returns of consignments if it is still in transit.
  • Once a consignment has been received by us we will do our best to locate and return it, however this may not be possible if,

1)      the items are not printer consumables as they may have already been disposed of, or

2)      the items have already been processed and are mixed within our stock and recycled material.

3)      The consignment has been lost by the courier in transit.

  • If a consignment or items cannot be returned we hold no responsibility or liability for the financial loss, or loss of profits, as a result to you or any other party.
  • If a consignment is lost in transit by us or a third party courier, we hold no responsibility or liability for the financial loss, or loss of profits, as a result to you or any other party. In this case we cannot provide any further reporting for the data of its contents, however we will credit your account to the same value of the lost elements within your consignment, in part or in whole.



  • If we receive boxes or pallets that include items other than acceptable printer consumables, we have the right to return them and charge you the transport cost.
  • If we receive pallets that exceed our size limits, there will be a minimum surcharge of £20 per pallet. For height (Max 1.8m high), we may be able to accept tolerance of 10%.
  • As our recycling process is a dry process, we don't accept printer consumables that are wet or stored outside, and we have the right to return those items back to you at your cost or charge you more to process them.
  • We only accept toner powder which remains inside a printer consumable, such as a toner cartridge or toner bottle. If we receive just solid toner powder, we have the right to return it back to you or charge you more.



  • The service detailed on the order will be deemed to be complete once the consignment has been received by us, items for recycling have been recorded, a Waste Transfer Note, and Zero Waste Certificate have been produced and made available to you. Speed of completion is not the essence of this contract. Completion of service is expected to take 1-2 weeks from the collection date but may take longer.

Find Us On:

Zero Waste Recycling | Unit 1, Fort Road, Wick, Littlehampton, West Sussex, BN17 7QU |
Zero Waste Recycling is owned by BCMY Ltd (registration number 4410148) | VAT: GB – 878 4903 68 | Registered in England © Zero Waste Recycling 2014-2024. All rights reserved
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