Printer Cartridge Recycling - Toner Cartridge Recycling | UK


RESPONSIBLE


PRINTER CARTRIDGE


RECYCLING



ZERO LANDFILL       ZERO INCINERATION       ZERO WASTE      

Frequently Asked Questions


Zero Waste Recycling


What is Zero Waste Recycling?

Zero Waste Recycling is an innovative and environmentally sustainable printer recycling service brought you by BCMY Ltd.

Our service is aimed at businesses who want to lower their impact on the environment, increase their corporate social responsibility, and improve their duty of care over their printer consumable waste.

Find more at the About section

What are the benefits of using our service?

  • Accepts all of your printer consumables no matter type or brand. Find more.
  • Offers 100% transparency with Waste Transfer Notes and Breakdown Statements. Find more.
  • Complies with all relevant legislation. Find more.
  • Fullfills your duty of care to the highest standards. Find more.
  • It is a simple and user friendly online service. Find more.
  • Provides reporting and administration across multiple sites for large organisations. Find more.
  • Facilitates credit prepayment and credit sharing features. Find more.

What certificates can I receive from your service?

You can receive two certificates:
  • Waste Transfer Note, for proof of legislation compliance and audit purposes with regards to documenting the movement of waste from you to us, and
  • Zero Waste Certificate, as a proof of having completed your duty of care when dealing with your printer consumable waste by using the highest standards of environmental waste management.
Find out more at the Legislation section.

Service


How do I use your service?

It is simple, fast and easy!

Firstly, you need to register your personal or company details by registering your account.

Then, arrange your first collection by selecting quantities and sizes of boxes you want to send through the book a collection page.

Zero Waste Recycling will take care of everything else. We will publish all data, rebates and certificates for you to view at any time in your “My Account” page.

For more detailed information on how to take advantage of all our advanced features, you can view and download our “How To Guide”.

What types of products do you accept for recycling?

We accept the following types of printer consumables, whether original, remanufactured or compatible, broken, full, faulty or empty:

Inkjet cartridges – inktank cartridges – laser cartridges – toner bottles – imaging units – drum units – fuser units – transfer belts and waste toner bottles.

What brands of printer consumables do you accept?

We accept all waste printer consumables from the following brands:

HP, Brother, Samsung, Lexmark, Dell, Canon, Ricoh, Xerox, Kyocera, Konica Minolta, Kodak, Epson, Oki, Panasonic, Sharp, Pitney Bowes, Neopost, Philips, Olivetti and Hewlett Packard. These can be remanufactured, compatible or virgin cartridges from the OEM or alternative suppliers like Xenia, Ink & Toner, MSE, Sure Basic, 5 star, Viking Direct, Office Green, Print Rite, Staples, Jet Tec, Perfect Green, Office Depot, Stinky Ink, Toner Man, Supplies Team, Armour, Longbow, Office Express, Tinto, Green Tech, Office Supplies, Enviro Solutions, Data Products, Cartridge World, Footprint, Printerinks, Green Planit, NRG, Infotone, Infotec, Office Express, Badger, Integral, KMY, Peach, Toner Giant, Euroffice, PC World Essentials, Colour Direct, More inks, XPS, Cartridge Monkey, Refresh Cartridge and any other printer cartridge brands you may have.

Can I send you also my printer to recycle?

I am sorry but currently we do not accept printers. Maybe we will in the near future.

Can I put laser toners, inkjets, inktanks, bottles and fusers in the same collection box?

Yes you can!

You can put into the same box any printer consumable. We accept all types and brands of printer cartridge consumables.

What is the process to have my recycling box collected?

  • Firstly, please pack your printer consumables in a sturdy box and tape ready for collection.
  • Log in to your personal or company’s account.
  • Arrange a collection date and complete payment.
  • Print and attach the collection label to the outside of the box.
  • Then, we will send the courier to collect on the day you requested.
  • If for any reason the collection is unsuccessful, we will try again the following day. For any other issue, we will contact all parties to solve it and get the box collected without further delay.
Book your new collection here.

What happens to my printer consumables once you receive them?

As soon as we receive your recycling boxes, we follow this specific procedure:
  • Record and separate all your printer consumables into reusable and non-reusable.
  • For the reusable, we provide rebates to your account, as these are refilled and remanufactured, which costs less than decommissioning the non reusable ones.
  • For the non-reusable, we recycle them back into their raw materials for use in new products; steel, aluminium, plastics, toner and other materials.
  • All this information is then detailed on your Breakdown Statement, Waste Transfer Notes and Zero Waste Certificate for 100% transparency and proof of service. Find more.

Can you refill my cartridges?

Even though the reusable cartridges are refilled, we are unable to provide a refill service specifically for your cartridges.

What type of boxes do you accept?

Any type of box is acceptable, as long as it covers the size and weight limits.

Standard collection: Volume of less than 100,000 cm3 (Common dimension= 50x50x40cm) and Weight no more than 25kg.

Oversized collection: Volume of less than 160,000 cm3 (Common dimension= 80x50x40cm) and Weight no more than 35kg.

You can input your box dimensions to check in which category belongs here.

How soon can you collect my boxes?

We can collect your boxes the following working day, as long as you have placed the order before 4pm.

Collections cannot be made at weekends, on the same day of order, or the next working day if booked after 4pm.

I don’t have the original packaging. Do you still accept the printer consumable?

Yes, we do not need the original packaging, just fit all your printer consumables into a box, seal it with tape and stick our collection label to the outside.

I have multiple collection sites in my organisation, how can I use your service?

Each account can only have one collection address, so if your organisation has more than one site that wants to use our services, please open a new account for each via the sub-accounts page in “My Account”.

Zero Waste Recycling provides the opportunity to use our account association system to organise reporting, finance and administration across multiple accounts.

Find out more by logging into your account, here.

Can I arrange two collections for the same day?

Yes, you can!

Book your new collection, here.

How do I send you a collection box that is full?

You simply select the correct size and quantity of your boxes from here and follow the instructions to complete your booking for collection.

The courier didn’t collect my box/pallet!

Don’t worry, our courier will automatically attempt another collection the day after your chosen collection date, if for some reason they missed you on the day.

If your box/pallet has still not been collected the day after your chosen date, please contact us by this form or send us an e-mail at admin@zerowasterecycling.co.uk mentioning your company name and Zero Waste Recycling ID number and we will find a quick solution for you!

How do I donate my rebates to charity?

As soon as you register, you have the option to select one of our charity partners on the bottom of registration page to receive any rebate amounts your account will generate. If you use Recycle4Charity, enter your supporter ID, or your charity's account ID. If your desired charity is not on the list, you can register them on the Recycle4Charity website. You can also add the charity of your choice on the "Edit Details" page instead.

My Account


I haven’t received a registration e-mail!

Please contact us by this form or send us an e-mail at admin@zerowasterecycling.co.uk mentioning your company name, registration e-mail and your Zero Waste ID if you noted it down and we will sort it all out for you.

I forgot my password!

Please follow the instructions here to reset your password.

You can always change the password for your account on the Edit Details page.

How can I change my password?

You can always change the password for your account on the Edit Details page.

Can I save my order and complete it later?

While you are logged in, your current order can be accessed via the basket icon that appears at the top right of the page.

If you wish to save your order for later, just click the save button on the Checkout page- you can then retrieve it from the Order History page on your account.

How can I view an incomplete/saved order?

While you are logged in, your current order can be accessed via the basket icon that appears at the top right of the page.

If you have an outstanding order saved, you can then retrieve it from the Order History page on your account.

How can I view my previous orders?

By selecting Order History on your account page.

How can I change my submitted order?

As soon as you submitted and completed payment for your order, you are not able to change your order online.

Please contact us as soon as possible through the contact form or telephone: 01903 368 685 to request your change.

Can I have different collection and delivery address?

Yes, you can!

Although each account can only have one collection address, you can order empty boxes for delivery to any address.

Can I have two different collection addresses on the same account?

No you cannot, this is because of the regulations surrounding the Waste Transfer Note. All information including addresses must remain the same.

Each account can only have one collection address, so if your organisation has more than one site that wants to use our services, please open a new account for each via the sub-accounts page in “My Account”.

Find more about sub-accounts.

How can I change my contact details?

You can change your contact details by logging into your account on the Edit Details page.

How do I upload my personal logo?

You can use your logo for co-branding our service, so it can be displayed on the page header for all your sub-accounts and on your intelligent link landing page.

You can upload it on the bottom of the “Edit Details” page within your account.

Find more about sub-accounts here.

What is the Breakdown Statement?

By using our service, we offer 100% transparency and at any point you can check the total activity of your account through Breakdown Statements, such as:
  • Quantity of boxes and pallets received.
  • Individual cartridge types and quantities received.
  • Amount of reusable and recycled items & the split percentages.
  • Individual rebate amounts.
View your Breakdown Statement here.

What is a Waste Transfer Note?

Both the sender and receiver of waste must record certain specifics of the transfer (persons responsible, organisations, locations, material, weight, company SIC codes, dates, etc) on a legal document called a Waste Transfer Note (WTN) for a minimum of 2 years.

Zero Waste Recycling will fulfil both your, and our, duty to record this via Waste Transfer Notes which are provided per individual collection order.

Find out more, here.

Pricing & Billing


How much does your service cost?

The cost of our service is dependent on a number of factors which may or may not apply to you, e.g. customer type, negotiated terms, discounts, collection pool membership, rebates or free collection vouchers that can be applied. For more information, please visit the pricing page here.

Why do you charge for your service, when other services may be free?

There are other recycling services that may offer free collection services, but having a large variety of exceptions, limitations and very differing environmental standards of service.

Common problems of free collection services:
  • Only collect one brand. For instance, HP.
  • Charge for non reusable, recycled.
  • Don’t accept toner bottles, fusers, transfer belts and other types of printer consumables.
  • Will only collect on certain days when their driver is in your area.
  • Require a minimum number from their wanted list.
  • Must be packed a certain way.
  • Don’t provide collection boxes.
  • Don’t collect pallets.
  • Don’t provide Waste Transfer Notes.
  • Don’t recycle the non reusable cartridges.
  • Send waste to incineration or worse to landfill!
Zero Waste Recycling solves all these issues and may also be free depending on rebates you receive from your reusable items.

How secure is the online payment system you are using?

Sage Pay is one of the most trusted payment brands, helping over 50,000 businesses across Europe process card payments securely and prevent fraudulent transactions.

All the transactions are encrypted to the highest global standards. The payment systems are monitored and audited regularly by a world leading Qualified Security Assessors (QSA). Transactions processed using Sage Pay go through powerful fraud prevention tools to check if your card details have previously been compromised somewhere else online or to prevent the illegal use of a card by an unauthorised person.

What are rebates?

Get credit for your reusable cartridges!

Reusable cartridges have a value as they are the main component in making a new remanufactured cartridge. It also costs to turn non-reusable cartridges back into their raw material form. Because of this we are happy to rebate you for the reusable cartridges that have a market value. Find more.

Log into your account and view the daily updated rebate list!

What are pre-pay orders?

We can facilitate pre-paid funds on your account for ease of use!

You do not need to keep asking for payment authorisation, just add extra funds whilst booking your collection.

In addition, if you are the head of a collection pool, your prepayment will allow others within your pool to book collections and order boxes without having to pay (whilst prepayment funds last).

Note that if you are member of a collection pool as a sub-account, you cannot prepay.

What is a collection pool?

Credit sharing can be used to share rebates and prepayments collectively across multiple accounts. Finances can be centralised within your account hierarchy by prepaying and sharing credit. Credit sharing can be started either whilst registering sub-accounts, or afterwards using the “collection pool” tab of the sub-accounts menu.

Find out more at Accounts & Credit on My Account.

Where can I view my invoice?

You can view your invoice by logging into your account at Order History.

Sub-Accounts


What is the functionality of sub-accounts?

Each account can only have one collection address, so if your organisation has more than one site that wants to use our services, you will need to open a new account for each via the sub-accounts page in “My Account”.

Zero Waste Recycling provides the opportunity to use our account association system to organise reporting, finance and administration across multiple accounts.

Find out more by logging into your account, here.

What is the difference between master account and sub-account?

The highest authority in your organisation should register the first account - this will be the “master” account, which will organise and manage subsequent accounts. Each subsequent site should be registered via the sub-accounts menu on that account.

If you have already registered multiple accounts separately, or need to change the structure of your account associations, you can contact us to have these associations changed.

How many sub-accounts can one master account have?

As many as the different collection addresses. There is no limit for sub-accounts!

Do I need to register a sub-account or they can register by themselves?

Sub accounts can be registered either by the master account directly, or by the respective site administrator using the intelligent link provided. Sub accounts currently have two options which can be set by the master account during or after registration. Credit sharing uses our “collection pool” feature, which is explained in more detail here. Selecting yourself as the user for the new sub account will allow you to log in to that account using your master account details.

How can I remove a sub-account from my list?

If you need to change the structure of your account associations, you can contact us to have these associations changed.

How do I set up a collection pool?

Credit sharing can be started either whilst registering sub-accounts, or afterwards using the “collection pool” tab of the sub-accounts menu.

How do I share my credit with a sub-account?

Select the "Collection Pool" tab on the Accounts & Credit page on My Account and invite your registered sub-accounts to start sharing credit.

How can I stop sharing my credit with a sub-account?

Select the "Collection Pool" tab on the Accounts & Credit page on My Account and press remove (right corner) for the sub-account you want to stop sharing your credit with.

Terminology


Breakdown statement

By using our service, we offer 100% transparency and at any point you can check the total activity of your account through Breakdown Statements, such as:
  • Quantity of boxes and Pallets received.
  • Individual cartridge types and quantities received.
  • Amount of reusable and recycled items & the split percentages.
  • Individual rebate amounts.
View your Breakdown Statement here.

Collection pool

Credit sharing can be used to share rebates and prepayments collectively across multiple accounts. Finances can be centralised within your account hierarchy by prepaying shared credit. Credit sharing can be started either whilst registering sub-accounts, or afterwards using the “collection pool” tab of the sub-accounts menu.

Find out more at the section Accounts & Credit on My Account

Pre-pay orders

We can facilitate pre-paid funds on your account for ease of use!

You do not need to keep asking for payment authorisation, just add extra funds whilst booking your collection.

In addition, if you are the head of a collection pool, your prepayment will allow others within your pool to book collections and order boxes without having to pay (whilst prepayment funds last).

Note that if you are member of a collection pool as a sub-account, you cannot prepay.

Rebates

Get credit for your reusable cartridges!

Reusable cartridges have a value as they are the main component in making a new remanufactured cartridge. It also costs to turn non-reusable cartridges back into their raw material form. Because of this we are happy to rebate you for the reusable cartridges that have a market value. Find more.

Log into your account and view the daily updated rebate list!

SIC code

The United Kingdom Standard Industrial Classification of Economic Activities (SIC) is used to classify business establishments by the type of economic activity in which they are engaged and is a requirement for all Waste Transfer Notes to be valid.

Find more information at gov.uk

If you do not know your company’s SIC code, then please select the categories which best describes your business activity.

Waste Transfer Note

Both the sender and receiver of waste must record certain specifics of the transfer (persons responsible, organisations, locations, material, weight, company SIC codes, dates, etc) on a legal document called a Waste Transfer Note (WTN) for a minimum of 2 years.

Zero Waste Recycling will fulfil both your, and our, duty to record this via Waste Transfer Notes which are provided per individual collection order.

Find out more, here.

Original Printer Cartridges (“OEM” or “Virgin”)

Original cartridges, also known as “OEM (Original Equipment Manufacturer) Cartridges”, typically made by the same brand as the printer it fits into. For instance, HP, Brother, Canon, Lexmark, OKI, Samsung etc.

Original cartridges are the most expensive to buy, but offer dependable performance and come in nice packaging!

Original cartridges, once empty, can be refilled and reused over and over again as a remanufactured cartridge, unlike compatible cartridges, but are not as environmentally friendly as remanufactured cartridges themselves.

An empty original cartridge is known as a “Virgin” as it has never been remanufactured before.

Remanufactured Printer Cartridges (“Reman” or “Recycled”)

Remanufactured cartridges are made from an original OEM cartridge – by refilling, repairing and refurbishing it.

A good way to think of it is like a recycled cartridge. Remanufactured cartridges are a cheaper option than the OEM original, but more expensive than compatible.

Remanufactured cartridges are high quality re-engineered pieces of equipment, with matching or close to OEM performance, and are certainly the best value choice over OEM, or compatible when purchasing.

Remanufactured cartridges represent the most environmentally friendly purchasing decision as they are made from reused cartridges, and can also be reused themselves.

An empty remanufactured cartridge is known as a “Reman” short for remanufactured.

Compatible Printer Cartridges (“Clones”)

Compatible cartridges are new cartridges, which have been made from new materials, but haven't been made by what is known as the OEM – the original equipment manufacturer like Dell, Hewlett-Packard, Brother, etc.

Buying compatible cartridges tends to be the cheapest option when buying cartridge, but they tend to be known for their indifferent quality, possibility of being patent infringing, and can have issues with being accepted by some printers.

Compatible cartridges are not easily recycled and are certainly never remanufactured as the materials and construction of the cartridge can differ from one manufacturer to the next, so no standardized process of refilling can be embarked upon. There is also the issue of knowing that the cartridge may or may not be patent infringing and thus no remanufacturer would want to take the risk of putting their name on the finished product.

A compatible product has the worst environmental impact as it is made from new materials, and cannot be reused or easily recycled, and thus should be avoided when purchasing.

Empty compatible cartridges are considered rubbish as they cannot be reused or easily recycled.

How To Guide

For more detailed information on how to take advantage of all our advanced features, you can view and download our “How To Guide”.

WEEE Regulations & Printer Cartridges


If you are a printer cartridge distributor or reseller, find out more about your new WEEE obligations

Printer cartridges that require electrical currents to work properly are considered to be within scope of the WEEE Regulations 2013 with enforcement in the UK from 1 January 2016.

The UK WEEE Regulations 2013 impact the waste activities of manufacturers, importers, sellers, distributors and users of most types of electrical and electronic equipment, including printer cartridges.

Basically, any cartridge that has chip or microchip is now considered a WEEE item!

Find more via our analytical guide here.

Further Enquiries


Please Contact Us regarding any queries not covered by our FAQ.

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Zero Waste Recycling | Unit 1, Fort Road, Arunside Industrial Estate, Littlehampton, West Sussex, BN17 7QU |
Zero Waste Recycling is owned by BCMY Ltd (registration number 4410148) | VAT: GB – 878 4903 68 | Registered Office: The Lawn Cottage, Barcombe Mills, Lewes, East Sussex, BN8 5BT | Registered in England
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